Buyer Beware - Ceramic Grillworks of Pittsburgh

[dunleav1]

I purchased a 2 tier adjustable rack for my large BGE. I had problems with the grate and contacted the company.

"Franco" responded to me acknowledging the problem and would told me "rest assured they would make it right".

Well, after a year of many emails, Franco has stopped responding and I don't have a grate replacement.

I'm posting here and a few other forums to share how I was treated by this company.

 

[tropics]

 
I purchased a 2 tier adjustable rack for my large BGE. I had problems with the grate and contacted the company.

"Franco" responded to me acknowledging the problem and would told me "rest assured they would make it right".

Well, after a year of many emails, Franco has stopped responding and I don't have a grate replacement.

I'm posting here and a few other forums to share how I was treated by this company.

Get in touch with the BBB better business bureau

 

[dunleav1]

Thanks, that's a good idea.

 

[dannylang]

thanks so everyone else does not do business with them,

dannylang

 

[gary s]

Good info,   If they care at all they don't want a bad rating at the BBB

Gary

 

[tigerregis]

If they care, they don't want bad PR here.

 

[dunleav1]

Here's the thread from egghead forum documenting my experience:

http://eggheadforum.com/discussion/1177283/buyer-beware-ceramic-grillworks-of-pittsburgh/p3