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  1. H

    ERR 2 with my MES 40

    Thanks! I appreciate the offer! I am just south of Hollywood.
  2. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    If I seem angry it is because I AM extremely angry at Masterbuilt and I am pretty sure they read this very popular forum. I am more interested in Masterbuilt hearing my anger and my horrible experience with their so-called customer service, and in alerting people to how bad this particular...
  3. H

    ERR 2 with my MES 40

    I did look at the pics. It looks like a pretty long, involved fix. I was hopeful before I looked at the instructions but not after. I was hoping it was something I could kind of plug in and use. I do not have friends that know about rewiring. I am more handy than most people I know. Anyone I...
  4. H

    ERR 2 with my MES 40

    My smoker is a Masterbuilt MES440/S I am afraid I can make neither heads nor tails of the technical description/language explaining what a "PID" is, how it works, how it is used, or how I would figure out which one to get or how to implement it. I am looking for an explanation in layperson's...
  5. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    Masterbuilt MES 440/S I am afraid I could not make heads nor tails of your explanation. More terms that I don't understand! I am wondering what it is, what it does, how it works, in layperson's terms.
  6. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    Could you explain what PID is? I don't know what that stands for or what you are referring to.
  7. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    Not my experience. I went back and forth with customer service via email and the app and website bots both for WEEKS. They never wanted to help me. They just put me off and kept sending me the same two minute video over and over. Promised a call that never came. I CAN SAY THE SUPPORT ISN'T...
  8. H

    ERR 2 with my MES 40

    I have said repeatedly on this thread that I do not have the capacity to rewire it. I already spent $140 to have someone try to repair it and he said that it cannot be repaired. I am not going to sink any more money into repairs on spec. Someone talked about getting a heating element sold...
  9. H

    ERR 2 with my MES 40

    I, too, am a salmon smoker! I am in Southern California. I welcome any help, but I assume that you are far away. But thanks for offering! Someone here suggested that I buy a heating element off Amazon or wherever and I can still use the smoker. I like that solution. Can someone explain it more...
  10. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    I like that solution! Sounds excellent! Can you give me a bit more info so I can figure out how exactly to do this and what to buy?
  11. H

    SUGGESTIONS FOR A RELIABLE SMOKER TO REPLACE USELESS BROKEN MASTERBUILT DIGITAL ELECTRIC SMOKER THAT WORKED 2.5 TIMES?

    I hope to buy a replacement for my useless MES Masterbuilt smoker that worked 2.5 times and is now a useless hunk of metal. What manufacturers and models do people recommend? NOT MASTERBUILT!! (I spent weeks with them via email and chat while they wasted my time, gave me the runaround, and...
  12. H

    ERR 2 with my MES 40

    I would have to hire someone to do this since it's beyond my scope, and there is no guarantee that this will fix the issue my unit is having. Today I spent $140 and was told it could not be fixed. The part you suggest is an expensive part at $150. I was told moisture caused the Error 2. I would...
  13. H

    ERR 2 with my MES 40

    I have not tossed it, but today I engaged a repair person who tried the fixes recommended on this thread and he said he could not fix it. I am a do it yourselfer but not with appliance repair. I am not sure what you are talking about.
  14. H

    ERR 2 with my MES 40

    I communicated back and forth with Masterbuilt FOR WEEKS, both via email and with the person behind their bot on the website and app. They kept saying they would help me but then kept saying they would close the ticket. they said I would get a call and the call never came. I just spent $140...
  15. H

    ERR 2 with my MES 40

    EXACTLY my experience TO THE LETTER! I have emailed me and constantly got that "we are closing your request" EVEN THOUGH I WAS STILL IN WARRANTY. THE UNIT WAS BRAND NEW OUT OF THE BOX. Many times I used the bot that's in the app and on the website, and that person refused to help me. I was...
  16. H

    ERR 2 with my MES 40

    I have spent HOURS in the past trying to get them to address my issue. They just send me the same video over and over. At one point they said that someone would call me, but that never happened. I repeatedly messaged with the same person on the app and I also went back and forth with them over...
  17. H

    ERR 2 with my MES 40

    I find Masterbuilt to be SPECTACULARLY unhelpful myself. I tried for weeks to get their attention for my earlier issue. I got Error 2 and I've used it less than 5 times, hasn't been in the rain.
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