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Follow up to my post -- Masterbuilt did get back to me and offer to ship a new controller, but not until October <!> - something about covid. They are also sending me a free accessory kit (chicken stand, rib hanger, etc) since the controller will take so long. I guess I can't ask for much more...

I received a response through Facebook -- "Keep in mind, we do not recommend replying to your case email unless you are responding to a representative, as it will move you to the back of our queue"-- That's really odd behavior but good to know. Just by emailing them to ask for status, you get...

I agree with the above. My manual only says guaranteed to within 15 degrees. Regardless, I paid for 275, and I'm going to complain until they try to get it right.

I too am having terrible luck getting MasterBuilt to reply to my warranty request via their contact form. It's been 15 days with only an acknowledgment that my message was received. I will try the Facebook message option next. If a company can't respond to a warranty request promptly, it makes...

The lack of turning wheels is a downside. I didn't think turning casters would work on my bumpy path to the patio, but after today I think I may try some casters after all.

I've used my MES140G once and determined that the tiny wheels that come with it aren't going to cut it for wheeling the smoker back and forth from my garage to my yard, so I built a cart for it. All in, this took about 8 hours start to finish, including 2 runs to the hardware store. Posting in...

Awesome, thanks everyone for the helpful tips. I have a smoke-x dual probe thermometer and an A-MAZE-N tube on order with some pellets (changing wood every 20 min didn't sound like fun). Looking forward to my first cook this weekend.

Awesome, thanks everyone. I'm on the hunt for a good dual probe thermometer. The last one I had crapped out after a few uses.

The kids bought me a MES 140G for Father's Day. I started browsing here for tips and instantly got overwhelmed. Mailbox mod? Popcorn Mod? PID? Not really sure to begin. Is there some sort of sticky that describes the various mods I should be considering (and why I would want to mod my brand new...