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Thank you, I will it said to use setting 1 for chips which is what I did

thank you for the suggestion

I started it again with an oven thermometer on the center shelf. Set it to 275, after 1 hr it stayed between 275 and 300 on the oven thermometer yet the wood chips are barely hot to the touch. This model does have a small heating element over the wood box that I think maybe isn't heating up.

I tried 275 with no smoke results. I'm so ticked right now

I tried seasoning the unit like the instructions said @ 275. The unit itself got hot but no smoke. I then cooked baby backs for 6 hrs and they were barely done. Finished them in my oven. So I think this smoker is defective.

I just received the Masterbuilt smoker MES 430/S that I ordered from their web site a few days ago. It will not smoke the wood chips. The bottom element heats up but no smoke from the smoker. I can't get Masterbuilt to return my email and they are not answering the phone, a recorded message...