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  1. M

    New smoker

    Go Rec Tec, ive posted in another thread, but not only is the quality of the grill incredibly high, but the customer service can't be beat. I had a an issue come up with my Stampede and I worked with customer service to try and fix it and when we couldn't get it going, Rec Tec sent me a whole...
  2. M

    Rec Tec RT700 question

    I am the person that got a whole new grill shipped to them. I echo everyone's comments here. Amazing team over there that really care about the consumer. In regards to Rec Tec or Yoder, that was my original conundrum as well and honestly choose Rec Tec because i couldn't see the added benefit of...
  3. M

    Rec Tec Auger Jammed, need help

    I agree, but I'm baffled as to how. i cooked in it. let it cool. cleaned and covered it and put it in the garage. but maybe something dripped in. either way it was the worst jam they had heard of, and i literally tried everything to get it unstuck.
  4. M

    Rec Tec Auger Jammed, need help

    I'm going to keep in contact with the Tech i spoke with when i send the old grill back to them to see if they can diagnose
  5. M

    Rec Tec Auger Jammed, need help

    Not to my knowledge. so thats the puzzling part, that's what Rec Tec was also concerned about. I don't know if the grill itself was defective because i only got to use it once.
  6. M

    Rec Tec Auger Jammed, need help

    yea i am completely blown away by the quality of customer service. and yea super easy to use a shop vac and suck them out.
  7. M

    Rec Tec Auger Jammed, need help

    Hey everyone thanks for all your help on this. To finally close the loop, we spoke with Rec Tec again yesterday and they just want me to get back grilling, no more fiddling around with it, so they are sending me a new grill entirely. I had always heard about how great Rec Tec customer service is...
  8. M

    Rec Tec Auger Jammed, need help

    Hey Sandyut, i'm in Minnesota, and while we get pretty humid here i didn't think it would've been an issue if it was covered and in the garage. We've been in contact with the head tech over at rec tec and he's incredibly surprised too. So don't really know what happened especially since I used...
  9. M

    Rec Tec Auger Jammed, need help

    We've been working with Rec Tec support. they said they haven't heard of a problem this bad. so working on a solution now.
  10. M

    Pellet Grill Auger Jam

    Hey G-Rod, i posted a similar issue yesterday. I actually ordered the drill attachment you posted as well. Quick question. did you go in from the fire pot or the hopper? and ive found so far that the attachment is a little big for the auger itself and am having a hard time using it. thanks man
  11. M

    Rec Tec Auger Jammed, need help

    I was using the rec tec pellets. and thats the issue, i've tried taking it apart but i can't get the bolts to move at all. It mustve just got incredibly humid in my garage and they jammed it up
  12. M

    Rec Tec Auger Jammed, need help

    Hello everyone. So came into a bit of problem here. Got my rec tec stampede about a month ago. Used it for 1 cook. Worked like a dream. Left some pellets in the hopper, but the grill was covered and in my garage. It must've gotten too humid in there because I had the pellets break down and jam...
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