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That sucks about the Menards pitboss smoker as well as the customer service!
You will defiantly have Excellent customer service from the Rec Tec people and I'm sure you will Love the Rec Tec! I also ordered one after looking everywhere and not being able to find any negative comments about...
Here is a link to a chart I found awhile back with some general info on different types of wood and meat it works with. I personally use hickory for almost everything.
http://www.deejayssmokepit.net/Downloads_files/SmokingFlavorChart.pdf
Give the string cheese a few more weeks and it should be much better. I always try to include some string cheese when I'm smoking cheese, its the only way I like to eat it now.
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