Recent content by 103screamineagle

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  1. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    I am in KY.
  2. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    I have never even received a single response from Masterbuilt other than meaningless computer generated B/S.
  3. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    I fully intend to keep spreading the word around the world what my opinion is about Masterbuilts terrible customer service. At least until someone from Masterbuilt contacts me.
  4. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    You can go to Lowes and buy a metal trashcan and build a fire in it and be just as well off.
  5. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    No reason to throw good money away. Buy anything but Masterbuilt. Masterbuilt used to have a good name and reputation in the industry. Now they just peddle a crap product with "NO" customer support.
  6. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    You must have been reading my mind dr K. I just took a chuck roast out of the smoker and dropped it into the sous vide for a 26 hr. soak. Pot roast and veggies tomorrow. The smoker seemed to function properly other than the fact that smoke escapes around the door and the temp probe seems to be...
  7. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    That exchange was between Jackdanls07 and normanaj. But I fully intend to grill, smoke and sear Masterbuilt on any and all platforms possible until they at least respond to me. And not by automated response.
  8. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    The door does not seal well at all. I'm probably going to take it apart and and fix it since I can't even contact masterbuilt. I figure after I fix it that they will contact me back in six months and say that they can't help me because I messed with it.
  9. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    My original post on this thread was a cut and paste from a review that I had left at a consumer affairs website. "Non existent customer support" This is the company response from Masterbuilt. " Thank you for taking the time to review our product. We are sorry to hear that you are...
  10. 103screamineagle

    Nonexistent Customer Support at Masterbuilt

    I received my Masterbuilt smoker as a Christmas present from my daughter and son in law. The smoker arrived damaged. The door has a large dent in it. The box had a small hole in it that was completely unnoticeable until I saw that the stainless was damaged on the door of the smoker. I attempted...
  11. 103screamineagle

    New guy from KY

    Mount Washington
  12. 103screamineagle

    New to SMF

    New guy from KY.
  13. 103screamineagle

    New guy from KY

    Just wanted to say hey.
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