Yeah! like this guy...lol
I would still ask to speak to someone higher up the ladder Like el Presidente !!!!
Gary
Hey I talked to that guy. He works for samsung I think. Hahahaha.....
Great Letter !!I took a little action on my own, and suggest maybe others do as well.
Email to LEM:
To whom it MAY CONCERN,
I just received one of your 5lb. Sausage stuffers and couldn't be happier. However, that's not the case with someone I know. He's having a problem with one of your stuffers and you seem to be doing little about it. Let me share a link with you:
http://www.smokingmeatforums.com/t/177047/is-my-lem-a-lemon
If you'll notice, this topic has a LARGE number of followers and I'm sure MANY more reading it. This is not doing your company any good. A large number of people there buy your products...or maybe not now. In my opinion, you need to send Case a replacement stuffer YESTERDAY!!!! You'd be way ahead of the game on damage control if you did. I myself am going to personally BOYCOTT buying any of your products and suggest others do too until this is resolved to everyone's mutual satisfaction. Yeah, I'm just one person, but do you really want this to get out on the Internet, which is searchable and lives forever? You think this won't make it to OTHER sausage making and sportsmen forums? Who do you think buys your products? Is replacing Case's stuffer THAT'S big of a deal to you? Really?
I suggest a prompt response to Case's complaint before this goes any further.
Thank you for your time and consideration in this matter.
Phillip H. Dawkins
X2
Great Letter !!
When (If) they see this thread, they should know that this isn't just one guy who they think doesn't know what he's doing-----It's a big part of their customer base!!!
Bear
I too am in the customer service for the last 22 yrs and we take care of our customers within 24hrs or less. This is a buch of BS!!!!Well I recieved a shipping notice, so that means that the "Parts" are on the way. I will have to take time to tear apart the stuffer and install the new parts. I probably will go ahead and take the original frame out to the machine shop and remove the burr from the neck while I'm at it. All stuff I shouldn't have to do.
I've been in the customer service business my whole life and I'd rate LEM's at the bottom of the pile.
I too am in the customer service for the last 22 yrs and we take care of our customers within 24hrs or less. This is a buch of BS!!!!Well I recieved a shipping notice, so that means that the "Parts" are on the way. I will have to take time to tear apart the stuffer and install the new parts. I probably will go ahead and take the original frame out to the machine shop and remove the burr from the neck while I'm at it. All stuff I shouldn't have to do.
I've been in the customer service business my whole life and I'd rate LEM's at the bottom of the pile.
DS
Well done Gary!!! Hopefully they will get the message!!!
Take a look at this, I'll see if I get through to the person in charge, They really have a lame response See if they pass it on
Comments:
I have a question I am looking for a meat stuffer and also belong to Smoking Meat Forum about 75,000 members. One of the guys is having a problem with his stuffer and keeps getting the run a round from your CS If I am going to purchase your products Id like to know there is some help if I need it and that you stand behind your products. Most of the guys and gals on SMF also do a lot of processing and are interested in the his out come of the stuffer issue
Thank You
Gary
Dear Gary:
Thank you for your recent inquiry.
All of our stuffers carry a one year warranty once the registration has been activated. We have a fully staffed and stocked parts department here to help at anytime.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
Could you please give me the President or Owners email
Thank you
Gary
Dear Gary:
Thank you for your recent inquiry.
Unfortunately I can't give that information out, but I will do my best to help you in anyway possible.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
I sent this just now,
I have an issue I need to discuss with the person in charge, This reply tells me a lot about your company . If the person in charge cannot be reached by customers and screens emails, I probably don't need to be doing business with LEM, Please Pass my email on to that person, If I get a response great, if not you have lost a customer and I will post your email for everyone to see.
Thank you
Gary
Dear Gary:
Thank you for your recent inquiry.
I'm sorry I'm unable to give you the information you are wanting, our owners travel quiet a bit and aren't in the office right now. If you would like to tell me what your concern is, I will gladly help, if I can't help, I will make sure you get an answer, or a resolution.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
4440 Muhlhauser Rd, Suite 300
West Chester, OH 45011
I asked you to forward my email, I'm quite sure they stay connected to their internet.
So I guess you answered my question, and by the way I save my emails, haven't spent a lot of time researching the owner but I will and come up with an email and will forward these.
Thank you
Gary
Take a look at this, I'll see if I get through to the person in charge, They really have a lame response See if they pass it on
Comments:
I have a question I am looking for a meat stuffer and also belong to Smoking Meat Forum about 75,000 members. One of the guys is having a problem with his stuffer and keeps getting the run a round from your CS If I am going to purchase your products Id like to know there is some help if I need it and that you stand behind your products. Most of the guys and gals on SMF also do a lot of processing and are interested in the his out come of the stuffer issue
Thank You
Gary
Dear Gary:
Thank you for your recent inquiry.
All of our stuffers carry a one year warranty once the registration has been activated. We have a fully staffed and stocked parts department here to help at anytime.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
Could you please give me the President or Owners email
Thank you
Gary
Dear Gary:
Thank you for your recent inquiry.
Unfortunately I can't give that information out, but I will do my best to help you in anyway possible.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
I sent this just now,
I have an issue I need to discuss with the person in charge, This reply tells me a lot about your company . If the person in charge cannot be reached by customers and screens emails, I probably don't need to be doing business with LEM, Please Pass my email on to that person, If I get a response great, if not you have lost a customer and I will post your email for everyone to see.
Thank you
Gary
Dear Gary:
Thank you for your recent inquiry.
I'm sorry I'm unable to give you the information you are wanting, our owners travel quiet a bit and aren't in the office right now. If you would like to tell me what your concern is, I will gladly help, if I can't help, I will make sure you get an answer, or a resolution.
Please let me know if I can further assist you.
Sincerely,
Caroline
CSR Lead
LEM Products Distribution
4440 Muhlhauser Rd, Suite 300
West Chester, OH 45011
I asked you to forward my email, I'm quite sure they stay connected to their internet.
So I guess you answered my question, and by the way I save my emails, haven't spent a lot of time researching the owner but I will and come up with an email and will forward these.
Thank you
Gary
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