What to you do when your Char griller 9020 give you a "ERR" message?

[bogaws]

We just bought this and it's give us "ERR" message.    Is there a reset button?

 

[jclittig]

I called Char Griller direct and they had me check connection wires in control box area. I found nothing wrong there and tried to start the 9040 again, again I received the ERR message. I called them back and they are sending me a new heat sensor as I'm still under warranty. I will let you know if that helps me out.

 

[bogaws]

I hope it works for you.   I went ahead and took mine back to the store.   Very disappointed, I wanted it to work but we could never get any results from customer service.