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Masterbuilt, Gravity 800 series
From my perspective you bought a $78 boat anchor. I have had my 800 for 9 months and when the controller went out (still under warranty) you deal with an online mess (anti) customer service nightmare. No 800# to call and talk with a person. You are dealing with a faceless entity that does not...- Sparkwire
- Post #30
- Forum: Charcoal Smokers
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Masterbuilt, Gravity 800 series
From my perspective you bought a $78 boat anchor. I have had my 800 for 9 months and when the controller went out (still under warranty) you deal with an online mess (anti) customer service nightmare. No 800# to call and talk with a person. You are dealing with a faceless entity that does not...- Sparkwire
- Post #29
- Forum: Charcoal Smokers
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New Masterbuilt Gravity models coming
Masterbuilt Customer Service Sucks!! Until they fix their service modeI it doesn't matter what new or exciting product they come up with if they cannot service the customer. I have had the Gravity 800 for 9 months and was loving it until my controller went out. Now it doesn’t work and it sits...- Sparkwire
- Post #12
- Forum: Charcoal Smokers
