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Napoleon gas grills
I have a 500 Prestige Pro. Great grill. Don't count on any sort of service or warranty after the sale. Call them yourself and see how the call goes. 1 (866) 820-8686 that's the ph number. Try to get someone on the phone within 2 hours ... and that's hold time. Webber has much better service.- one4x4dad
- Post #14
- Forum: Blowing Smoke Around the Smoker.
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Napoleon gas grills
- one4x4dad
- Post #11
- Forum: Blowing Smoke Around the Smoker.
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Napoleon gas grills
Yes. Actually I'm on hold again right now. Stated wait time is 80 minutes. And they took away the "get a call back in 48 hours option" on the recorder. Horrible.- one4x4dad
- Post #9
- Forum: Blowing Smoke Around the Smoker.
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Napoleon gas grills
I have a Napolean Prestige Pro 500. It cooks great when its all working. The curved grates are fantastic, it heats even and flares up less than the Weber it replaced. The only issue is warranty, and how you are forced to wait for hours on hold listening to music..... I have made 4 calls in...- one4x4dad
- Post #5
- Forum: Blowing Smoke Around the Smoker.
