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I had a really hard time getting my Masterbuilt 800 to light, as well. Then I found a technique that worked for me every time. (Your mileage may vary.)
1. Make sure the grates at the bottom of the hopper are not clogged. Smack it a few times, to get any ash to fall through. Run a gloved hand...
I was also having trouble getting my Masterbuilt 800 started. I switched to a new method and I haven't had a single problem since. I can't guarantee that it will work for anyone else, but here's my method:
I plug in the grill, turn it on, and set my desired temperature.
I open the lid, and both...
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