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  1. Z

    Masterbult electric smoker - wood chip tray doesn't fit

    Mine does have a lid. The company is going to send a new grille as well. That is some impressive customer service.
  2. Z

    Masterbult electric smoker - wood chip tray doesn't fit

    The pans are different shapes and sizes, though. Something is definitely wrong, but could I still use the wood chip tray even if it is a little unbalanced? At least half of the tray is close to the heating element.
  3. Z

    Masterbult electric smoker - wood chip tray doesn't fit

    I re-checked the manual and I have the trays where they are supposed to go. I wonder if it may be the grille, not the chip tray, that may be defective. The chip tray is a rectangular shape but the slot where it’s supposed to slide in is a trapezoidal shape.
  4. Z

    Masterbult electric smoker - wood chip tray doesn't fit

    That’s what I’ve been trying to do. It’s too wide. I heard back from the company and they’re going to send me a new tray. Hopefully that one works.
  5. Z

    Masterbult electric smoker - wood chip tray doesn't fit

    Hi, everyone: I just purchased a Masterbuilt electric smoker, model number MB20070210. I've been assembling it this morning, and I've run into a problem. The wood chip tray doesn't appear to fit at all. A couple of photos are attached. From the instruction manual it looks like it should...
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