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  1. R

    I'm thinking about picking up a Broil King Baron 500 Pellet Grill. Should a grab the Asurion 4 year warranty too?

    Because I think the standard customer service answer is to throw parts at it until you go away or you're outside the return window. I had a chance to speak with a product developer, the regional rep was able to get me in touch with that team- and we actually spoke on the phone. They seemed very...
  2. R

    I'm thinking about picking up a Broil King Baron 500 Pellet Grill. Should a grab the Asurion 4 year warranty too?

    Measured at the middle of the grill, the actual temp was below the displayed temp. If set to 225 the actual temp was 200. From there, for every 50 degrees I raised it with the controller the actual grill temp only went up 20 degrees. Very linear- which convinces me it’s how the controller is...
  3. R

    I'm thinking about picking up a Broil King Baron 500 Pellet Grill. Should a grab the Asurion 4 year warranty too?

    I drilled a hole and installed a thermometer in the lid and use that to measure temps- which renders the WiFi part of the grill worthless- the temps it‘s reporting are wrong and I can’t make adjustments either through the app… I came up with a table. If I want 225 I have to set it to 270. If I...
  4. R

    I'm thinking about picking up a Broil King Baron 500 Pellet Grill. Should a grab the Asurion 4 year warranty too?

    Have you had any issues with yours? Mine doesn’t get close to the displayed temp. If I want to cook chicken at 375 I have to set it to 500. Replaced the controller and temp probe without improvement. I got the deal on Amazon too but now I’m regretting it.
  5. R

    Actual temps 100+ below set temps.

    Email tech support has been much easier to work with. New controller on the way, fingers crossed...
  6. R

    Actual temps 100+ below set temps.

    There is a calibration procedure with the app, and I tried it, but from what I can tell it didn’t do anything. They have +/- buttons next to the temp to adjust it but despite setting it -50 the displayed temp is the same. Broil King Tech support was very unhelpful. The woman on the phone...
  7. R

    Actual temps 100+ below set temps.

    Curious what you guys think. I’m having some issues with a new Broil King Pellet grill. I asked a few questions on a BK group and they seemed to think I was overthinking things. Background: I’Ve been cooking on an XL BGE for 12 years, last summer I bought a used Traeger 22 to dip my toes in the...
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