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Thanks again. I'm gathering more info as I try to smoke my first piece. I can start the unit on the lowest temp setting and the auger moves pellets and produces heavy smoke. When I raise it to my desired temp (225) the temp varies. From 250 down to 170 and then back up to 250. At least (with...

Thanks for the reply. I checked the auger and it seems to be turning. Kinda leaning towards the box temperature probe being defective. Ordered a replacement from Amazon, should be here tomorrow. Ill post an update if it works

Thanks for the info. I was able to get past the error code by slowly increasing the heat settings up to the required 350 for the initial burn off. Made it up to 400 without the error. 1st real smoke tomorrow to test if the error returns. At this point I'm not very confident. Thanks again for...

Just purchased the series 3 verticle and right after the initial 45 minute burn in got the ErL error. Tried the full open chimney didn't help. Could not get past the error code. Called support and chose the call back feature because of long hold time. About 7-8 hours later they called back...