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We recently purchased the cold smoker and our chips are burning up within 45 minutes and give off a bitter creosote smell and the smoke is brown. What do you recommend a person do to control the burn? We tried turning it off but the chips don't burn, they just turn black. These are brand new...

I just bought this same smoker, the 20071814 model for my husband for Father's Day.  He cannot get it to keep smoking.  He sets it at 200, then it rises to 250.  The unit shuts off and goes back down to 200 and then the wood chips would no longer ignite or smoke.  Then he added more chips but...