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I ended up with a replacement. Had crazy hot spots and cool spots. New one still had to be bent down slightly but no crazy hot and cool spots.

Called and spoke with the Genera Manager Ben. Dealing with Ben I can see why Rec Tec gets labeled as having great customer service. I explained everything to him and we determined getting a replacement grill would be the best plan of action as this was not the same bent bracket issue others have...

Got an email back saying to call at my convenience. I'll call after work.

Scott, At first the grill grates had a 1 inch teeter totter on the drip pan. After some bending and banging the drip pan still sits over 1/4" hig but I can position the grill grate over the raised area so it sits flush.

That might be what they told him, but I'm not fabricating. That's what I was told. Which one of us is receiving the load of bull I'm not sure. A "slight" pressing of the bracket didn't fix my grill either.

I'm still within my 30 days. I may just eat the $150 I paid for shipping and send it back. Their return policy covers shipping back to them if due to a defect. Maybe I'll stay start looking at other pellet poopers.

I called and was told I needed to talk with a General Manager and he wasn't there today so had to leave him a message. Will see if he calls back. I also wrote on their Facebook page with the issue I'm currently having with the grill. I was pleasant and not derogatory. It led to my post being...

No agreement, paid full price. Was told to bang it down with a wood block and hammer. I'll be getting all the info now and then contacting them again with the findings and asking for a new unit/refund. Since out it doesn't seem to be functioning properly.

Thanks for the replys. Dave, I wish I thought of taking pictures. I hurried and pulled the burnt bacon off hopping to salvage it. Jimmy, I thought the same thing, but figured if this "small fix" worked it was worth it to not have to pay freight and wait. I'll have to run out and get a few...

Not sure where to start. I mentioned to my Wife that I would like a pellet smoker and have been looking at the Rec-Tec. Low and behold on my birthday/fathers day this year I get a piece of paper saying my Rec-Tec 680 is going to be delivered in 2 weeks. I'm ecstatic. Well the freight shows up...