Recent content by toojayz

I already purchased a 1050 and can’t return this one

I have a Masterbuilt gravity 800 brand new assembled (without griddle) for sale. It has never been used and I have all paperwork and manuals. $500 located in Sussex county NJ

That sounds about right, I asked them just to send me the griddle and manifold rather than a whole new grill since I assembled it already and the packaging has already been picked up by recycling. I hope this whole thing works out

They reached out to me and said that they sent me the wrong grill which I cant understand as they only offer 1 Gravity 800 on their site and clearly stated that it comes with the griddle and the manifold. It seems that there may be an alternate model that comes without the griddle but I am not...

I ordered it directly from Masterbuilt.com

They just reached out to me again and said that they sent me the wrong grill and they are going to expedite the correct one out to me. I’m thankful that this looks like it will be rectified sooner than later

The reply I got was that they are “looking into it”. It’s just upsetting that I’ve waited 3 weeks for this to be delivered and it’s missing the part that was the sole reason that I chose this model. They should have a phone number like every other company for customer service instead of...

Hi and thanks, they responded to me via my Instagram message.

Thank you and I’ve tried that however, it won’t even let me register my grill as I keep getting an Oracle error message. It seems that there is now way to contact them directly.

Hi, new guy here with a question. My Masterbuilt 800 gravity was delivered yesterday but its missing the griddle and the insert for the griddle. Ive tried MULTIPLE times to register my grill to contact masterbuilt but there is no way to get in touch with them. Ive sent them a message on...