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Had same issue with my Gen 1 we purchased from OVC. Called Materbuilt wanting to buy just the small plastic top on the door but they wanted to sell me a whole door. My experience with their customer service is that they are running from any and all issues, I have always been kind and respectful...
You bet no complaints here. I've done several pork butts and thick pork steaks as well as turkey breasts and they have all been really good.love the remote and the way the smoke chip tube works.
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