Recent content by dangood

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  1. dangood

    New Rec-Tec not very Happy with it.

    I ended up with a replacement. Had crazy hot spots and cool spots. New one still had to be bent down slightly but no crazy hot and cool spots.
  2. dangood

    New Rec-Tec not very Happy with it.

    Called and spoke with the Genera Manager Ben. Dealing with Ben I can see why Rec Tec gets labeled as having great customer service. I explained everything to him and we determined getting a replacement grill would be the best plan of action as this was not the same bent bracket issue others have...
  3. dangood

    New Rec-Tec not very Happy with it.

    Got an email back saying to call at my convenience. I'll call after work.
  4. dangood

    New Rec-Tec not very Happy with it.

    Scott, At first the grill grates had a 1 inch teeter totter on the drip pan. After some bending and banging the drip pan still sits over 1/4" hig but I can position the grill grate over the raised area so it sits flush.
  5. dangood

    New Rec-Tec not very Happy with it.

    That might be what they told him, but I'm not fabricating. That's what I was told. Which one of us is receiving the load of bull I'm not sure. A "slight" pressing of the bracket didn't fix my grill either.
  6. dangood

    New Rec-Tec not very Happy with it.

    I'm still within my 30 days. I may just eat the $150 I paid for shipping and send it back. Their return policy covers shipping back to them if due to a defect. Maybe I'll stay start looking at other pellet poopers.
  7. dangood

    New Rec-Tec not very Happy with it.

    I called and was told I needed to talk with a General Manager and he wasn't there today so had to leave him a message. Will see if he calls back. I also wrote on their Facebook page with the issue I'm currently having with the grill. I was pleasant and not derogatory. It led to my post being...
  8. dangood

    New Rec-Tec not very Happy with it.

    No agreement, paid full price. Was told to bang it down with a wood block and hammer. I'll be getting all the info now and then contacting them again with the findings and asking for a new unit/refund. Since out it doesn't seem to be functioning properly.
  9. dangood

    New Rec-Tec not very Happy with it.

    Thanks for the replys. Dave, I wish I thought of taking pictures. I hurried and pulled the burnt bacon off hopping to salvage it. Jimmy, I thought the same thing, but figured if this "small fix" worked it was worth it to not have to pay freight and wait. I'll have to run out and get a few...
  10. dangood

    New Rec-Tec not very Happy with it.

    Not sure where to start. I mentioned to my Wife that I would like a pellet smoker and have been looking at the Rec-Tec. Low and behold on my birthday/fathers day this year I get a piece of paper saying my Rec-Tec 680 is going to be delivered in 2 weeks. I'm ecstatic. Well the freight shows up...
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