Props For Good Service

[RiversideSm0ker]

Guys, I just wanted to share this with you all. I had a crazy issue with my OKJ Highland when I was cleaning it. The nut that holds the damper on my smoke stack somehow went flying off into my yard. Not sure how I got that loose but it happened. I was chatting with a guy at Char Broil about ordering a replacement part. Turns out the part is $1.99 and they charge a scale for shipping. The shipping for the $1.99 part was $4.95. Seems counter intuitive to me. I mentioned that it seemed like shipping was fairly high. The rep then asked when I purchased my OKJ and when I told him last December he made the order for me as a warranty replacement free of charge. Not even shipping. I thought that was pretty good service. I'm feeling even a little better about my smoker purchase now. My OKJ has been an amazing find and a super deal with the closeout from Walmart. This will keep me coming back to consider products from Char Broil again.

George

 

[SonnyE]

Good to hear George.

I probably would have scrounged around and found something in my shop.
Or gone to Lowe's and got some hardware.

I like my Char Broil gas grill. It came with a set of extra jets to convert it to Natural Gas.

Takes a lot of beans to keep it lit though...

 

[Smoke23]

A story like that is always good to hear.

 

[atomicsmoke]

Guys, I just wanted to share this with you all. I had a crazy issue with my OKJ Highland when I was cleaning it. The nut that holds the damper on my smoke stack somehow went flying off into my yard. Not sure how I got that loose but it happened. I was chatting with a guy at Char Broil about ordering a replacement part. Turns out the part is $1.99 and they charge a scale for shipping. The shipping for the $1.99 part was $4.95. Seems counter intuitive to me. I mentioned that it seemed like shipping was fairly high. The rep then asked when I purchased my OKJ and when I told him last December he made the order for me as a warranty replacement free of charge. Not even shipping. I thought that was pretty good service. I'm feeling even a little better about my smoker purchase now. My OKJ has been an amazing find and a super deal with the closeout from Walmart. This will keep me coming back to consider products from Char Broil again.

George

Thats good to know.

Ia this the big cleaning before reseasoning+FB painting you talked about?

 

[RiversideSm0ker]

Thats good to know.

Ia this the big cleaning before reseasoning+FB painting you talked about?

No I was just doing some maintenance kind of cleaning. I should have done the deep clean but I’d rather be smoking. I keep putting that off. I’m planning on doing that after Labor Day. Once I get this replacement part I’m going to keep a close eye on that nut that holds the damper on.

George

 

[smokininidaho]

No I was just doing some maintenance kind of cleaning. I should have done the deep clean but I’d rather be smoking. I keep putting that off. I’m planning on doing that after Labor Day. Once I get this replacement part I’m going to keep a close eye on that nut that holds the damper on.

George

A little high temp rtv will keep that nut from coming off.

 

[Berettaclayshooter]

2 things, it's a 3/8"-16tpi (threads per inch, national coarse) nylok nut available at a hardware store or big box home improvment store, and if you want mine you may have it. I made my own stack and don't have a need for it. Send me a PM if interested.

 

[RiversideSm0ker]

2 things, it's a 3/8"-16tpi (threads per inch, national coarse) nylok nut available at a hardware store or big box home improvment store, and if you want mine you may have it. I made my own stack and don't have a need for it. Send me a PM if interested.

Thanks, I appreciate the info. I will have to take a look at Home Depot or Lowe's the next time I'm over there. No need fo you to send me yours but the offer is very appreciated. I'm certain that Char Broil will send it eventually and If I can find that nut myself then I have no issue just taking care of it that way until the "official" replacement arrives.

George

 

[RiversideSm0ker]

So just as promised the replacement nut for my smokestack arrived Thursday. Again the service was top notch from Char Broil. Feels good to have my pit complete again. Thank you Char Broil.

George