Great customer service from Smoke Hollow!

Discussion in 'Propane Smokers' started by wlkwichita, Mar 24, 2010.

  1. My new Smoke Hollow 38 inch propane exhibited the temp regulation issues reported by others. My first smoke worked well, but I was on the edge of being too hot with the burner control cranked to low.
    I contacted Outdoor Leisure Products via a webform Monday morning. They responded within thirty minutes, and the very next morning a new regulator assembly arrived at my house. It took five minutes to swap it out. I have a nice range of flame now, with the "normal" amount of blue.
    I am looking forward to doing some more spareribs this weekend!
  2. valien

    valien Fire Starter

    Great post on Smoke Hollow. I have a 34" smoker and love it. The door thermo is about 50 degrees off though. :( So not sure if they'll replace it.

    My regulator seems to be doing ok. I smoked ribs this past weekend and it held a nice 230-240 all 6 hours. Half that time with the damper closed too.

  3. I checked my door thermometer in boiling water and it read 208F. Pretty close to expected value for 1350 feet above sea level.

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