Long story short is my 2 yr old C.C. ZG grill has been flaming out on every smoke for over two months now.
The other day the whole controller screen went blank and lost power, yes I checked all the connections behind the controller the fuse and electrical outlet for power. The fuse looked fine but I replaced it any ways with a new 4 amp fast burn fuse and still no power.
Fast-forward to yesterday it's still not working, so I called Camp Chef. The wait time was almost 40 minutes because they are still dealing with this pandemic crap much like everyone else. Anyhow, I had a few things to do inside this morning, so I decided to stay on the line until I got in touch with their customer service rep, Julie I believe is her name. She was really chill to talk with and after explaining too her what has been going on with my grill she says "well it looks like you need a new controller and a new temp sensor". Then she says she is sorry but they are out of stock right now but they expect them to be in sometime next week. Which is understandable seeing that so many people are home from work right now using their grills more than normal so it makes sense too me that they are seeing more problems right now and how they are out of stock because of how wonky the supply chain has been lately.
Anyhow, Julie took my address and said that as soon as she gets them in she will be sending me a new controller and the in the grill temp sensor on their dime, now that is how you keep a happy and loyal fan/customer base. ( I sure wish every company was this great to deal with).
Camp Chef, the very few times that I have to deal with them has gone out of their way to take care of me and get me up and running ASAP.
After hearing of so many horror stories with other company's customer service proves to me why I went with Camp Chef once again.
So if you're in the market for a pellet grill, freestanding camp stove, portable oven or flat top grill. You should really consider buying from Camp Chef their service has been nothing short of stellar........way to go Camp Chef another happy customer.
Thanks for reading.
Dan
The other day the whole controller screen went blank and lost power, yes I checked all the connections behind the controller the fuse and electrical outlet for power. The fuse looked fine but I replaced it any ways with a new 4 amp fast burn fuse and still no power.
Fast-forward to yesterday it's still not working, so I called Camp Chef. The wait time was almost 40 minutes because they are still dealing with this pandemic crap much like everyone else. Anyhow, I had a few things to do inside this morning, so I decided to stay on the line until I got in touch with their customer service rep, Julie I believe is her name. She was really chill to talk with and after explaining too her what has been going on with my grill she says "well it looks like you need a new controller and a new temp sensor". Then she says she is sorry but they are out of stock right now but they expect them to be in sometime next week. Which is understandable seeing that so many people are home from work right now using their grills more than normal so it makes sense too me that they are seeing more problems right now and how they are out of stock because of how wonky the supply chain has been lately.
Anyhow, Julie took my address and said that as soon as she gets them in she will be sending me a new controller and the in the grill temp sensor on their dime, now that is how you keep a happy and loyal fan/customer base. ( I sure wish every company was this great to deal with).
Camp Chef, the very few times that I have to deal with them has gone out of their way to take care of me and get me up and running ASAP.
After hearing of so many horror stories with other company's customer service proves to me why I went with Camp Chef once again.
So if you're in the market for a pellet grill, freestanding camp stove, portable oven or flat top grill. You should really consider buying from Camp Chef their service has been nothing short of stellar........way to go Camp Chef another happy customer.
Thanks for reading.
Dan
