I got my Sanven 10" yesterday via UPS. It arrived in less than stellar condition. First the plate that shifts up and down to adjust the thickness of the cut was not working. While working on it I took off the sharpener and another piece. Then had to open up the bottom and take a look inside. There is a bolt that sits in a groove in a plastic disk that controls the movement of the plate. The bolt had popped through the disk which is now broken as a result. I reset the bolt and found that it worked, and I don't think the damage to the disk would hurt the operation, so I was ok with it.
I went to put back the sharpener and the other piece that I had taken off, only to find that the "other piece" was actually part of the outer guard and had snapped right at the point where the sharpener attaches. Yes, the metal snapped.
I ordered it through
Amazon, so I can take care of exchanging it pretty easily, but in looking at the mailing label, I found that the return address was local to me. So the slicer is in my trunk and I'm going to swing by there on my lunch to see if I can get it exchanged right away rather than having to go through shipping this one back and waiting for a new one to ship.
I am a little worried. I called the phone number on the shipping label and it said "this is not a valid number".