The control panel on the gen2 is set to where you do the temp then hours then minutes. On mine, once you have set that once and have it going you have to do all three again to get the temp to actually change. It really isn't a big deal. I don't use the remote anymore because I go by the Maverick for temps so when I need to change it I just walk back to the smoker, mash a few buttons, and we are good to go.
That's really strange after all the years with my Gen #1.
Maybe that was the problem "Five String" had, and I was only telling him how I change my temp without having to touch the time.
But I guess he still should have been OK, once I told him to unplug it & start the settings over-----Unless his has a problem.
Thanks B !!