Originally Posted by toddmog
Well, so much for Masterbuilt's stellar customer service. After no reply to my email, I called them. Unfortunately, they are out of regulator hose assemblies and have no idea when they will be in stock..."it could be one month or three, we just don't know." Their suggestion was to exchange the entire unit for a new one at Home Depot. I'm sorry, but I'm not driving 50 miles round trip to exchange a brand new unit! Ok, I'm done ranting!
Update on the above. After a discouraging phone call, I finally got a return email a couple of days later. They apologized for the defective parts and asked for the model number of my smoker (included in first email) so they could send out new parts. Three days later I get another email stating the hose/valve/regulator kit is on a 2-4 week back order and that I could either place the back order or exchange my unit. I opted to back order the parts even though I was told on the phone they couldn't do that. Another three days later I get a return email saying the order had been placed and it would ship as soon as parts become available. The very next day I get a Fed-Ex tracking number for the shipment. Well, the package arrived today and I'm blown away! Not only did the new regulator hose assembly arrive, it was a nicer part than the one in the pic above. It actually has brass fittings that are threaded into the regulator and not the cheapo one! They also included a new valve, control knob, and mounting screws. Despite a somewhat sluggish response time to emails and varying opinions on being able to back order, I'm impressed.
Now, can anyone tell me what size brass adapter fittings I need to install my Bayou Classic needle valve? It has 1/4" NPT ends...one side male, the other side female. I think I read somewhere that I needed to reduce that down to 1/8" to fit the regulator and hose. Anyone know for sure? Thanks!