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Refurbished parts sold as new - Char Griller direct - normal?

post #1 of 3
Thread Starter 

Recently decided to buy four new grates for the main section of my Char Griller charcoal grill / smoker.  They were purchased from Char Griller's site directly, and I even ended up calling them to place the order due to a malfunction on their website.

 

The package arrived within the timeframe specified, but when I opened it, the four grates were a little grimy looking, some had spots where you could visibly see rust, and others had areas where it was obvious a dremel (or something similar) had been used to file off bad areas.

 

They also included a three-pronged fork (which sold for $1.95 from their site), which I didn't order, and a pamphlet about Jesus (seriously).

 

Is this the norm?  I called and got a generic voicemail message.  Haven't been able to speak to a live person yet.

 

Just frustrated that the supposedly new grates are used, and not in any shape to be used without some additional work (which is what I was trying to avoid by buying NEW)...

 

Thanks for any input.

post #2 of 3

I would call again on Monday and ask questions.

When you get a chance will you drop by Roll Call and update your info. That way we can all see where you are from.

Happy smoken.

David


Edited by themule69 - 6/2/13 at 9:14am
post #3 of 3

That doesn't sound great.  I would totally make sure I call and talk to a "person"....and complain.

 

We would love to give you a proper SMF Welcome!  Pop over to Roll Call and tell us a little bit about yourself! http://www.smokingmeatforums.com/f/133/roll-call

 

Kat

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