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I contaced Masterbuilt this morning. Even though the smoker did not complete the preseason process, they refused to send me a new unit. Only a "box" in which I would have to strip out the dead unit and transfer the parts to the box including the door. Customer Service suggested that I take it...
I am absolutely new to the forum...just joined this evening. I am not sure if I should start a new thread or not. My problem is that I received a new masterbuilt 30" electric smoker with window and RF control. This moring I followed the procedure for "preseasoning". The unit started heated up...
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