I recently bought one of the cheaper model ZGrills and have yet to be able to use it. Went thru all initial firing steps. Followed steps to start smoking and not only do I get no smoke, but the temp keeps climbing regardless of where I have temp set. Talked to Customer Service. Told me something disturbing! That the higher the temp the less smoke. Should smoke at 125-150!! Does anyone have a ZGrill? Is this really true with a ZGrill?! Really disgusted at this point. Still haven't been able to smoke on it!