- Jun 9, 2017
- 60
- 10
Well, I unboxed and set up my new 40" MES model # 20070311. The controller keeps turning off on itself. Sometimes it shuts right off as soon as I turn it on, sometimes it waits until I hit set temp, some times it doesn't fail until I set time. I've got it plugged right into the patio outlet which is GFI. I tried from another non GFI outlet with an extension cord with the same results. I tried using just the remote but it doesn't seem to work unless the main unit has been set first. Either way it doesn't do anything. I've taken the batteries out of the remote to make sure it's not interfering with anything. I exercised wiring to see if it was maybe a loose contact. I even got the controller to go into a self test mode to no avail.
I called Masterbuilt and I told them the issue, they said, "You need a new controller." They are shipping one out....7-10 days. I wanted to smoke this weekend!!! SUPER CRAP.
I bought it from Academy and had it shipped to me so I can't even take it back to the store.
What a bummer.....
I called Masterbuilt and I told them the issue, they said, "You need a new controller." They are shipping one out....7-10 days. I wanted to smoke this weekend!!! SUPER CRAP.
I bought it from Academy and had it shipped to me so I can't even take it back to the store.
What a bummer.....
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