I know it's been said before but just as a reminder for our newer members.......
Over the last month, several of us bought new ET-73's. I personally bought 2 more, one for personal use and one for a gift. Experienced receiver problems with one. Confirmed it was a receiver problem by using my older ET-73. After e-chatting with DeanNC, I emailed Maverick Industries with a link provided on their home website. The email included a description of the problem. At Dean's suggestion I also included my snail mail address. This email went out last Friday (probably after close of business) and yesterday I got a return email from Maverick (Elizabeth) saying a new receiver was being put into the mail. No b.s., just taking care of business.
Folks, I gotta say I'm very impressed with their customer service. How often do you have to jump through hoops, long delayed emails (if a response at all) to get some sort of satisfaction. I believe in giving credit where credit is due and these people deserve my praise.
Besides providing a fine product, take their great customer service into consideration when buying a new meat temperature device.
Over the last month, several of us bought new ET-73's. I personally bought 2 more, one for personal use and one for a gift. Experienced receiver problems with one. Confirmed it was a receiver problem by using my older ET-73. After e-chatting with DeanNC, I emailed Maverick Industries with a link provided on their home website. The email included a description of the problem. At Dean's suggestion I also included my snail mail address. This email went out last Friday (probably after close of business) and yesterday I got a return email from Maverick (Elizabeth) saying a new receiver was being put into the mail. No b.s., just taking care of business.
Folks, I gotta say I'm very impressed with their customer service. How often do you have to jump through hoops, long delayed emails (if a response at all) to get some sort of satisfaction. I believe in giving credit where credit is due and these people deserve my praise.
Besides providing a fine product, take their great customer service into consideration when buying a new meat temperature device.
