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weber customer service

post #1 of 5
Thread Starter 

    I'm glad my wife got me the smokey mountain smoker!!

 The bottom of my smoker had some of the porcelain coming off and everytime

I've used it, it keeps getting bigger '.

 Just talked to them and they are sending a new one!!!!

 Got to love Weber!!!!

post #2 of 5

That's awesome!  I love my WSMs!

post #3 of 5

There isn't much more to say when a company backs up their product 100%. Good customer service ensures return customers and good word of mouth. Nuff said.

post #4 of 5

I always hear how great their customer service is, thats awesome!!!

post #5 of 5

I can't remember who it was, but somebody had an out of round 22.5" middle body and Weber just sent them a new one. Way to go Weber!

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