Good day! I live in the state of Washington and have been grilling for years. I moved from my dependable Weber about 6 years ago and went with a Traeger. I joined this forum to see if anyone else is having issues with their customer service. It has been a nightmare and I have a huge family reunion this weekend with only my Texas Pro to cook on. I just want to warn people before they buy that Traeger customer service is not what it used to be. I would welcome recommendations for other pellet grills like the Traeger. Thank you for your input! Have a wonderful day!