Masterbuilt vs Bradley

philster said:

 
great thread -- I am looking at the 40inch Masterbuilt.

I am looking at this version which is for sale at Cabelas, Masterbuilt Sportsman Elite 40" Window Smoker with Value Kit:   http://www.cabelas.com/catalog/prod...d=0&itemGUID=4e91b01dac1084555df65c6e0700baae 

I was concerned about the gen 2 model for the 30 not being good vs the gen 2.5  - any similiar concerns with the 40 inch?

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Originally Posted by Bearcarver  
 

The problem is as bad or worse with the MES 40 Gen #2.

I would not buy that one.

I would suggest finding a good price on a Gen #1, or better yet a Gen #2.5.

Here's more on all of them:

Masterbuilt Smokers (Bear's Thoughts & Findings)

MES Generation Number Recognition Pictures & Pics (Digital Units)

Bear

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Big1Kate said:

 
I would shy away from Masterbuilt.  They seem to be having some difficulty as a brand / company. 

Not sure what is going on, but from my experience and discussions with others, everything does not seem to be well:

. instances of shipping products w/o all the parts

. instances of customer service call wait times from 30-60 minutes

. multiple transfers of calls

. slow email response

. no responsiveness or satisfactory resolution once you do get through 

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