I'm a new member from Orange County in Southern California. Recently got my first smoker in time for Thanksgiving dinner.
I bought the 40" MES, model #20070311, I believe this is a Gen 1 as it has the slightly rounded control on the top back and vent on back right. Since day 1, the smoker randomly shuts whenever adjustment on the control is made, such as changing the time setting, temperature setting, or when checking probe temperature. This happens when using both the control panel and using the RF remote control. When this happens, all the settings are reset to default setting of zero minutes and 100 degree F.
Customer service at Masterbuilt wanted me to cut the cord and email a photo of the cutting and they'll send me a new MES. The problem is they will only send what's in stock and it may not be a 1st Gen MES. Reading about Gen 2 having issues, I wanted to avoid getting it by accident.
Anyhow, is there anything I can do to fix this problem myself or is the only route is to disable the unit and getting a random unit as a replacement?