I wanted to share my conversation I just had with Thermoworks...
ME - I gotta say I am disappointed in my thermapen I bought last year, I used it religiously for 6 months cooking on my pit. After I replaced the batteries, it works intermittently, I have tried fresh batteries several times to no avail.
When the probe is opened it does not go on you have to open and close it slightly and reopen it several times to find the right spot to get it to work, it's a shame I really liked the thermapen.
Thermoworks - I was sorry to hear of your disappointment with your Thermapen. It sounds like we should take a look at it. We do have a 2 year warranty on the Thermapen and if found to have a warranty related problem we can repair or replace it (our option) for no charge. If it's something not covered, we offer affordable repair services for the Thermapen for $25. I was unable to find your purchase information. Was it purchased directly from ThermoWorks? If you would please reply with your address and phone number, I will issue you a return authorization. Please let me know if you have any questions.
ME - Purchase Name
XXXXX, XX XXXXX
I appreciate the quick response, but I think I'm gonna consider this a loss and take a chance with Javelin Lavatools Pro PX1, I'm not up for the hassle of sending it back and haggling over if the fault lies with the consumer or the product, then shell out another $25.00
Have a great day.
Thermoworks - Thank you for the additional information. I believe that I was able to find your purchase information but the last purchase I have was a yellow Thermapen in January of 2012. Have I missed a more recent purchase? As I stated earlier, we do have a 2 year warranty on the Thermapen but continue to cover warranty issues well past that 2 years. Lavatools shapes their product like a Thermapen in order to imply that it is the same thing. It is not. If you buy one, you are paying too much, at least for the sensing technology and performance. We don't normally offer this, but if you are worried about getting the Thermapen back to us, I would be happy to email you a prepaid return label.
ME -Thanks for the offer but I will be using the Thermapen the next few weekends, it's a hassle but I can still finagle it to work.
Thermoworks - We would be happy to open a return authorization and email you the prepaid return label right now and you could send it in when you are not using it as frequently.
ME -Do you ship at back free of cost if you deem it satisfactory, or does the consumer pay for the shipping back
Thermoworks - If found to be a warranty issue, we pay for the shipping back to you. If there are repair charges, the return shipping is already included in the $25 charge.
ME - So if you feel it's not a warranty issue and I say just send it back without repairing it... who pays for the shipping then?
Thermoworks - Tell you what, I would be happy to send you a replacement Thermapen out today. This will make sure you have no down time during your busy season. You can then use the enclosed prepaid return label to return the Thermapen that you currently have. When we receive it, we would then let you know what we found that was causing the problem. Just let me know what color and what address you would like it shipped to.
ME - Now how could I balk at that. Sounds like a plan
The one I have is a Yellow Thermapen
XXXXX, XX XXXXX
Thermoworks - You should have just received a couple of emails from me. One will be a return authorization email. This is simply for your reference. The second one will be the email confirmation of the shipment for the replacement Thermapen.
ME -Got it, thanks
I will send the other back in the box the new one comes in .
Whats funny about this conversation is, I was willing to consider it a loss and the tech kept offering their help, I guess in the end I did Haggle... .
But the fact that the thermapen failed me is still upsetting.