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PS seasoning /smoker co. customer service

post #1 of 4
Thread Starter 

Hi all, I just want to tell folks about the EXCELLENT customer service I received from PS seasonings. I had a flare -up (my fault) with my AMNPS while doing some ribs. This caused the probe in my PS smoker to melt. I contacted the folks at PS and they were above and beyond what I had ever gotten from customer service. A fellow named Jeff actually sent me a guide through a series of pictures that he had set up specifically for me to change /replace the probe. They had never had a probe melt before so it was uncharted territory for them and me .I can't say enough about the service I received. I will be a customer for years to come with these folks!

post #2 of 4
Quote:
Originally Posted by CrazyMoon View Post
 

Hi all, I just want to tell folks about the EXCELLENT customer service I received from PS seasonings. I had a flare -up (my fault) with my AMNPS while doing some ribs. This caused the probe in my PS smoker to melt. I contacted the folks at PS and they were above and beyond what I had ever gotten from customer service. A fellow named Jeff actually sent me a guide through a series of pictures that he had set up specifically for me to change /replace the probe. They had never had a probe melt before so it was uncharted territory for them and me .I can't say enough about the service I received. I will be a customer for years to come with these folks!

CM Glad to hear that I assume PS stands for Pellet Smoker

Richie

post #3 of 4
Thread Starter 

Richie, PS seasonings sells a variety of sausage seasonings and smokers. My smoker is a pro 100 which uses chips/chunks and is electric, I bought this one mainly for smoking sausage as it will go down to about 70 *.

post #4 of 4
Quote:
Originally Posted by CrazyMoon View Post
 

Richie, PS seasonings sells a variety of sausage seasonings and smokers. My smoker is a pro 100 which uses chips/chunks and is electric, I bought this one mainly for smoking sausage as it will go down to about 70 *.

Must be the missing s in the title LOL,I don't think I ever seen their seasoning by me.Thanks 

Richie

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