Found out the problem with my MES 40

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mike johnson

Master of the Pit
Original poster
OTBS Member
Mar 9, 2012
1,051
59
Lacey, WA.
I finally got around to trying to figure out what went wrong with my MES 40. Guess what I found at the heating element connection.take the 5 minutes it will take you to check your connections.
 
I guess that the loose connection caused corrosion and eventually completely burned through the connection. It is now a big blob of melted metal.
 
Starting to get the run around with masterbuilt. I sent them the picture and all info and got an email telling me to call with all the info because it is a technical issue. :P dont the read the emails.
 
Glad your getting it taken care of, Be smoking in no time

Gary
 
 
That is great news.

There has been a lot of Masterbuilt warranty bashing this week but your case proves once again that they take care of their customers.
Wonder if Masterbuilt is still monitoring the site?
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Good deal..... Looks like you have a spare SS smoker box now.... Are you going to fix the old one and keep the new one tucked away....
 
im not sure what I'll do yet. It would be a shame to throw the old body away. I might have to make a cold smoker out of it for my bacon and cheese.
 
WOW!!!!!!! Is about all I can say is when it comes to their service. When my smoker went out I thought I was in for a battle. After a few emails they said they were going to send me a new body to transfer all my extra parts too. ( door, grills,computer etc. ). Last night UPS guy shows up as I am getting home from work and asks if I want it delivered to the garage behind the house. I told him it should be fine ill just carry it through the front door. He says " Are you sure? Its a big box and weighs 60 lbs. " I definitely didnt expect what I saw when I opened the box. They sent me a ENTIRELY BRAND NEW SMOKER !!!
I am now a Masrebuilt guy for life. All I can say is WOW. Now my only problem is deciding what to smoke in my first cook with a new smoker :) .
 
Hey Mike   That is a class act Company    Need to post this for  MES guys to see   Bearcarver is a MES guy who has always had great luck with them

Gary
 
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