My MES was all smashed up :(

I agree it would have been easier to send it back to Amazon, but this whole smoker purchase has been a comedy of errors really. I have bought and shipped a lot of stuff to my friend's US address, but this is the first one that I got burned on. Due to terrible weather, seemed like a major storm every weekend, and other commitments, I wasn't able to get across the border until just this past Monday, and I ordered it November 2013. So Amazon's return period was well past, even Masterbuilt's 90 day warranty was up. If I wanted to return it to Amazon (if they would take it) I would have had to drive back down into the States and ship it there, shipping charges from Canada I don't even want to know what the cost would be. At least with the new parts they will be shipped to my door.

I looked further around on here and I think I answered my question on replacing the body, it looks like I will have to swap the controller and possibly the element, for some reason I was thinking I would get just the outer skin only but now that doesn't make sense when I look how it is constructed/insulated.

She never said anything about wanting the old body and door back, if thats the case I'll bang the dents out as best I can and straighten the door so it seals and I'll fashion a cold smoker from those parts, although it will be an ugly beat up cold smoker.

So my new body came last Friday , I was away all weekend and FedEx left it at the back door. Luckily it didn't rain like it was supposed too. It was packaged much better and they sent a new body, hinges, door, chip tray, heat element and digital controller. I put it all together tonight, looks mint now. The box was labeled warranty kit fully wired #144 of 400. So it seems to me now I'm not the only one with this problem and they have these warranty kits on standby. Regardless, I'm very happy with tier customer service and I'm up as smoking. Tomorrow night I'm going to season it and this weekend try it out. Hopefully some q-view soon!

Burned in for 3 hours last night, man some stinky smoke was coming out for the first hour. After that I let the AMNPS smoke away burned 1 row of pellets. Had the chip drawer out 1 inch and I started with the loader out an inch and halfway through I pushed it all the way in, didn't seem to affect the burn of the AMNPS. I had it set for 275, the read out said 279 and my therm was reading 324. So 50 degrees hotter than set temp. Not sure what temps will be like with a food load.