or Connect
SmokingMeatForums.com › Forums › Smoking Supplies & Equipment › Smoking Gadgets and Tools.  › Bad attitude from pitmasterIQ
New Posts  All Forums:Forum Nav:

Bad attitude from pitmasterIQ

post #1 of 17
Thread Starter 

i was looking  to buy  a pitmasterIQ or a BBQ Guru.

after i spoke to nepas i decided to buy the pitmaster after few e mails with Matt kennington he promised that when i will be Ready he will ship it to me in south Africa .

now i wanted to place a order but this time a gentleman by the name off Barb Kennington reply to my e mail with( i am very sorry we do not ship to south Africa  )

on my replay that  i was promised by Matt to ship it to  me his reply was ( i am very sorry we do not ship to south Africa ) .

he did not have stock of the IQ when i was in the USA so he made a promise to ship it to me and now ? that is bad marketing and a bad attitude .if that how they do business how will be the after sale service ?

OK than i bought the BBQ Guru. thy will ship it to me to South Africa no problem  man i am waiting for it. 

post #2 of 17

Ahron

 

Sorry to hear that about the iQ. Seems customer satisfaction dont mean much anymore cuz its just about the $. The guru will serve you well.

 

You going to make the Gathering?

post #3 of 17

Ahron, good morning....   Hope all is well at your home....  Too bad about the IQ....  and the company attitude...   Dave

post #4 of 17

Things will work out for the better. The Pitmaster people really did you a favor. While the BBQ Guru is more expensive, it has better reviews and a very devoted following. I always think that it always a good idea to buy the best quality product you can afford. This actually saves money in the long run. words.gif

post #5 of 17

Bummer with the attitude !!!!

post #6 of 17

Sounds like Mr. Barb Kennington broke a promise.....  blah.gif  Shame on... him!

post #7 of 17
It takes a lifetime to build up a loyal comsumer base and just seconds to lose it.
post #8 of 17

Just curious but did he ever say "WHY" they would not ship it to you?  Especially after they indicated earlier the would in your specific case. They get their money up front and UPS/FedEx/DHL ship to any address anywhere in the world with trackable verification of delivery. So if you are paying the shipping costs anyway this does seem odd. Or is it they just don't do international shipping or shipping outside North America?


Edited by dward51 - 2/25/13 at 10:41am
post #9 of 17

Ahron, You are probably better off NOT doing business with them.  They will get none of my $.  Thanks for the information!

post #10 of 17
Thread Starter 
Quote:
Originally Posted by nepas View Post

Ahron

 

Sorry to hear that about the iQ. Seems customer satisfaction dont mean much anymore cuz its just about the $. The guru will serve you well.

 

You going to make the Gathering?

  Hi Rick  don't worry  all good now . i will try to get there now it is 85% positive

Quote:
Originally Posted by DaveOmak View Post

Ahron, good morning....   Hope all is well at your home....  Too bad about the IQ....  and the company attitude...   Dave

 Good day dave   thanks now we are winning ,

Quote:
Originally Posted by Linguica View Post

Things will work out for the better. The Pitmaster people really did you a favor. While the BBQ Guru is more expensive, it has better reviews and a very devoted following. I always think that it always a good idea to buy the best quality product you can afford. This actually saves money in the long run. words.gif

  thanks hope the BBQ Guru works good

Quote:
Originally Posted by Roller View Post

Bummer with the attitude !!!!

 Yup

post #11 of 17
Thread Starter 
Quote:
Originally Posted by JP61 View Post

Sounds like Mr. Barb Kennington broke a promise.....  blah.gif  Shame on... him!

  Yes he did

Quote:
Originally Posted by michael ark View Post

It takes a lifetime to build up a loyal comsumer base and just seconds to lose it.

  yap

Quote:
Originally Posted by dward51 View Post

Just curious but did he ever say "WHY" they would not ship it to you?  Especially after they indicated earlier the would in your specific case. They get their money up front and UPS/FedEx/DHL ship to any address anywhere in the world with trackable verification of delivery. So if you are paying the shipping costs anyway this does seem odd. Or is it they just don't do international shipping or shipping outside North America?

  No he just reply we don't ship to south Africa theta what P%$#me off no explanation.

Quote:
Originally Posted by Frosty View Post

Ahron, You are probably better off NOT doing business with them.  They will get none of my $.  Thanks for the information!

Thanks


Edited by africanmeat - 2/26/13 at 1:09am
post #12 of 17

z


Edited by Black - 10/16/13 at 7:10pm
post #13 of 17

I agree with the others -- you're better off with a Guru.  My WSM works better without the Pitmaster I used to have before I sold it.  Sorry for the hassles.

post #14 of 17
Thread Starter 
Quote:
Originally Posted by Black View Post

Yup.. I get the same the time... hit.gif th_dunno-1[1].gif  Getting things shipped here is a pane!!!!!

 

i get all my staff for smoking from the USA no problem i got this attitude from pitmaster .

Black are you also in to coking ? if yes do you got a good recipe for sopa de mariscos   .

i had a great one in the market in Santiago

post #15 of 17
Thread Starter 
Quote:
Originally Posted by Bama BBQ View Post

I agree with the others -- you're better off with a Guru.  My WSM works better without the Pitmaster I used to have before I sold it.  Sorry for the hassles.

 i am waiting for it thanks 

post #16 of 17

z


Edited by Black - 10/16/13 at 7:01pm
post #17 of 17
Thread Starter 

I got my BBQ Guru and to day i will smoke some ribs 

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Smoking Gadgets and Tools.
SmokingMeatForums.com › Forums › Smoking Supplies & Equipment › Smoking Gadgets and Tools.  › Bad attitude from pitmasterIQ