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MES 40 Owners - Please Help!

post #1 of 8
Thread Starter 

Yesterday I looked at the door of my MES40 and saw something disturbing. It looks like a bottom pin that holds the door onto the cabinet is about to break away from the door. Could someone that owns a MES40 look at their unit and see if theirs is bent also or if the pin is straight? Maybe it's suppose to be at an angle but I'm thinking that's probably not the case.

Any help would be greatly appreciated.

 

Pics to help:

 

 

001.JPG002.JPG003.JPG004.JPG

 

Thanks!

WC

 

 

 

post #2 of 8

Just looked at both of mine & they're both looking pretty straight.  Sorry.

post #3 of 8
Thread Starter 
Quote:
Originally Posted by TromaRon View Post

Just looked at both of mine & they're both looking pretty straight.  Sorry.



Thanks, I guess I'll be calling customer service today.

:(

 

post #4 of 8

I saw this and took a look at mine and they are straight.

post #5 of 8
Thread Starter 
Quote:
Originally Posted by SmokinHusker View Post

I saw this and took a look at mine and they are straight.



Thanks Smokin

 

post #6 of 8
Thread Starter 

I thought I'd follow up on what happened after calling customer service at Master Built.

Here's there reply:

Mr. W. Chip,

 

I’m sorry to see that the door hinge pin is on the verge of breaking.  Thank for forwarding your receipt.  Your new smoker door kit ships tomorrow via UPS or FedEx (order # 344551) and should arrive within approximately 5-7 business days.  Please let me know if I can assist you with anything else.

 

 

And here's what they sent me:

MES new door 003.JPG

 

Bigger than that

MES new door 002.JPG

 

MES new door 009.JPG

 

When's the last time you saw the inside of your MES and it looked like this?

 

MES new door 010.JPG

 

Masterbuilt customer service is fantastic! I didn't expect a new door!

 

 

 


Edited by Whittling Chip - 4/22/12 at 2:10pm
post #7 of 8

"No serviceable components Inside; take to a certified MES service provider."   I know this is baloney, but one cannot argue with this Customer Service. What a way to build a reputation. Thanks for sharing. Oh yeah, thumbs up to MES.

post #8 of 8
Thread Starter 

I'm sorry you may have had a bad experience with customer service. My experiences have been outstanding.

 

Happy smoking,

WC

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