I recently found a Weston 5lb stuffer and I liked the looks and price. On their site, they had a "Refurbished" unit listed for $139. This unit has metal gears and looks pretty sturdy. I figured why not get it instead of spending $99 on another brand that has plastic gears.
So, I ordered it, and within about a week it arrived. The box had some shipping damage, but I had the FedEx guy document it. After unpacking and inspecting I found no damage to the unit from shipping. It was double boxed with lots of foam packing inside the inner box.
I got it out and put it together to check it out. I found that the large nut that holds the stuffing tubes in place, had some damage to the threads. Once the nut started on, you could make about one turn, then it got very hard to turn. After about another turn and a half, it would become easy to turn again, then another hard place. It was harder to take off than put on!
Needless to say, I was disappointed because I had been looking forward to making some more sausage.
I thought about keeping it and seeing if I could take a small file to the threads, which seemed to have some rough areas on them. But, I decided against that because I planned on keeping this stuffer for many years to come, and figured for the money I was spending, I wanted something that worked without having to fight it every time I used it.
I went ahead and called Weston's customer service and told the woman about the problems with the threads. She initially tried to minimize the problem and said that since it was a "Refurb" unit she couldn't do anything. Boy, was I getting upset. I kept my cool but told her that I expected something that had been refurbished, to be as good as new. She put me on hold to try to find out what she could do. Finally, she said that since it was within the first 30 days, that I could send it back. She started to sound more like she wanted to help me with a solution.
She suggested that for only about another $20, I could get a new one because there was FREE shipping on it.
I wanted to get this one back to her so I could get credit for it and get another one ordered. I asked if she was going to send me a pickup order for this unit. She emailed me a label that I could print and take it to the local UPS office. I carried it in to UPS the next morning.
So far, this is not too bad. But the problem I have is even though she agreed to refund my purchase price, she said she couldn't refund my original shipping cost. You know, I could understand that, if I just changed my mind and didn't want it, but they shipped me a faulty unit that was supposed to have been refurbished. She told me on the phone that when I shipped it back, that if their technicians could screw the ring nut on and off, that they would just box it back up to go out as a refurb. To me, that's not a refurb. That's just selling a faulty unit for less money...a big difference.
This just doesn't seem like good company policy to me. What do guys think? Anyone else have any problems with Weston?
I'm going to call them back tomorrow and ask to speak to a supervisor to see if I can get my original shipping costs back. I just checked the tracking number, and it's supposed to be delivered tomorrow.