I ordered my AlsoSalt in February 2013 Not much, just 20 bucks worth of stuff, 3 containers. 2 regular and 1 butter flavoured. Just to try it.
I sent a string of polite emails from February to July. Always got a reply back saying it was probably stuck at the border up into Canada, they'd look into it. And sucker me, I'm writing back with helpful suggestions, asking if there's anything I can do, a tracing number of anything, to chase Canada Post, etc. What a sucker I was lol.
Finally near the end of July I googled AlsoSalt's reputation. Seems their stuff gets stuck at one major border -- like the border OUT OF SEATTLE cause they never actually ship anything LOL. Nasty reviews and comments about their service all over the place! Yeah, I shoulda googled reputation first, and not just the product (the product itself gets good reviews.)
So I sent a very nasty email demanding a full and instant refund on my credit card. It wasn't so much the 20 bucks, it was the principle as I needed this stuff and they played me for, like everyone else, for a fool. Well guess what, my ALSO SALT order FINALLY arrived at the start of August. The order was wrong -- it was 3 containers of regular, no butter-flavoured. But at least it arrived.
Okay in the meantime, I'd been buying Herbamare sodium-free seasoning by A. Vogel, from two healthfood stores here in the Beaches, Toronto, and I really gotten to like it, so by the time AlsoSalt arrived, it was up against some good competition in my cooking and on my plate. And guess what, AlsoSalt LOST. It was NOT as good -- in my cooking and to my tastes as the Herbamare. For me an acid test is stuff like homemade soups, where you need salt to balance off the 4 flavours you have to hit (sweet, salt, sour and bitter) for a balanced soup. You'd need a boatload of AlsoSalt, Herbamare I could use in pretty much the same proportions of regular salt.
Here's the nutrition chart for those wishing to check the potassium, which is not low, admittedly: http://www.avogel.ca/en/health-food/herbamare-sodium-free.php (link valid as of Oct 2013).
So for my money -- I hate to give a product a negative review. Also Salt is a fine product. BUT the service and the company's terrible reputation all over the Internet -- just sinks the product. Too bad -- hopefully they make enough money selling their product to Heinz for their salt free ketchup to keep them afloat, cause the consumer side of their biz is hopeless. I just don't trust placing another order through them. I'd feel like a total fool when the same thing happened all over again.
Popcorn tip: sprinkle with Herbamare, then spray with butter flavoured cooking spray. LOL. Tastes great, and low cal and low sodium.