Thanks man, I will give it a shot.
Crazy to think such a thin piece of metal could cause the problem.
This is what your chip tray housting should look like inside you smoker. The exta metal plate that the arrow is pointing to is the issue. The plate was put there so that the wood chips did not fall directly on the heating element. The retro kit removes this and gives you a full size wood chip tray. I do know some MES owners removing this plate and having good smoking results. You could remove yours until you get your Retro kit from masterbuilt and find out what happens.