So I am having problems with my MES 30 and the wood chips turning black only, or using fine or minimal chips and no smoke flavor on the meat. Let me say that I am not going to try the AMPS yet. I want to use the smoker the way it was designed or take it back. I called Masterbuilt and they told me--- make sure I add 1/2cup of dry chips, 1 cup water and vent at 1/2 open and 225deg or more. They also said the chips will not burn up completely to ash and don't do any other modifications. I am operating at 235/240deg with a Mav733 internal smoker thermometer. Now ---on my other electric smoker I could add 1 cup of chips every hour and a half, the chips would burn up nicely and have perfect thin blue smoke. But this was a very cheap, no insulated LANDMANN 26". My question or comment is--- how do I get great smoke flavor (not amps) and get the chips to burn up more,,, more wood = more smoke flavor? Seems like Maserbuilt customer service is not in touch with the Smoking Community.