Has anyone had to return their MES to masterbuilt due to problems? After talking in length yesterday with customer service they recommended that I send the unit back to them to be "tested" due to the heating problems I have been having. They are handling the shipping and will have ups pick the smoker up from my house. My only concern is they will not tell me how long the whole process will take. Anybody have to do this before?
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3/24/09 at 11:27am