I have noticed a lot of new members that are having a problem w/ smoking and they go to the chat room and ask a question.
There is usually no one in chat until the evening time . Your best bet will be to go to the specific forum you need . ( beef ,pork , cheese, electric smoker ,charcoal smoker etc etc) and ask your question there. You will get an answer a lot faster going to the forums.
Feel free to ask questions in chat if someone is there. we discuss everything ,but we are happy to answer any questions you may have,