I received my smoker in January and am quite pleased with her but the smoke was on the light side, plus it only turned the wood chips into charcoal, not white ash as I had expected.
I called Masterbuilt last week and the gal was very polite and helpful.
I told her that the smoke was lighter than expected, she registered my MES and arranged to ship out the retro-fix.
Nine days later my upgrade came via UPS with extremely simple and easy directions.
It contained two screws one bolt with nut and lock washer.
A Wood Chip Housing unit and a Wood Chip Tray.
The two big differences are that the chip tray is twice as big and wood chip housing does not have the extra flap of metal between the heating element and the chip tray thus making the larger chip tray much hotter!
I re-did the burn-in as per the directions and when I added the chips during the last hour...the difference was easy to see.
At least twice the smoke!
I also check the accuracy of the temp gauge and it was right on the money, the meat probe was too!
I just came in from checking the wood chip (ash) tray and it's full of white ash!
!
Side by side view.
The old. Notice the wasteful un-burnt wood chips...
The new.
Note the lack of a metal shield between the heating element and the wood chip tray.
The smoke (the temp gauge is three inches from the door and is that blur hanging from the top shelf).
The ash! The black part was still burning.
And the simple directions...
A tip of my hat to Masterbuilt on a great face save!!!
I called Masterbuilt last week and the gal was very polite and helpful.
I told her that the smoke was lighter than expected, she registered my MES and arranged to ship out the retro-fix.
Nine days later my upgrade came via UPS with extremely simple and easy directions.
It contained two screws one bolt with nut and lock washer.
A Wood Chip Housing unit and a Wood Chip Tray.
The two big differences are that the chip tray is twice as big and wood chip housing does not have the extra flap of metal between the heating element and the chip tray thus making the larger chip tray much hotter!
I re-did the burn-in as per the directions and when I added the chips during the last hour...the difference was easy to see.
At least twice the smoke!
I also check the accuracy of the temp gauge and it was right on the money, the meat probe was too!
!
A tip of my hat to Masterbuilt on a great face save!!!
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