Does anyone ever get a wood that just doesn't burn?

Pellets work fine. You sent the oak pellets with the bourbon barrel I bought some time ago. Used the pellets today with no probs. nuked them all and had no issues. Nuked the apple and no dice. The oak/pecan/hickory gave me fits today and I think it's an airflow issue too.

This is from BBQ woods.  I've gone as far as placing apple wood chips underneath some of the dust I've used and had good success as well but it doesn't last very long.  Played around with it yesterday using the oak/pecan/hickory.  Noticed that if its away from the element, even a few inches its not staying lit.  I put the tray, touching the chip box and it stayed lit well after the turkey was done and burned all the way through.  Its like I need a fan in there; I've been researching this for some time too. 

My smoker is in a small back yard, a little away from my fence.  I have a fan on my patio that I turn on as well when I'm having trouble. 

Todd, I even told my dad to buy from you, two years in a row and he continues to go elsewhere.  He just sent me 10lbs of mix stuff from charcoal store, and its chips.  So thats going back, going to return it and pick up some stuff from you.  They don't have dust, only pellets or Fine/Medium/Course or Chunks.  I'm gonna do some fatties again today so I hope I can figure this out. This looks bigger than what it is but clearly its Fine Chips. 

The only pellets I have are Oak that you sent when I ordered the Bourbon barrel.  Just tried them the other day and they worked alright.  If I put my tray next to the chip box it seems to stay burning.  Doing some fatties now and when the smoker turned off, the tray went out and I have just alder from you in there.  Refired the smoker up because I wasn't quite up to temp in the fatties and re lit the tray and its going good right now.  Not sure what to do really.  I'll check out BBQ Island.  Thanks