Haven't been on the forum or done any smoking for a while but finally saved enough money to upgrade to a better smoker than my old $50 Brinkmann that has no heat control. I went ahead and ordered one of the MES 40 new generation smokers on Amazon earlier this week. I was busy for a few days then when I had some time I got back on the forum to do some reading. I was shocked to find all the problems people have been having with these smokers as Masterbuilt was always one of the more popular smokers on the forum in past years. After spending an hour or two reading several different threads yesterday I decided I did not want to waste my hard earned money on something that was going to give me fits and luckily Amazon hadn't shipped yet so I was able to cancel my order. A few hours ago I thought I would call Masterbuilt and relay my disappointment to them. The thing that bothered me the most was their care free attitude. I told them about cancelling my order, why I did so and how their previously great reputation was on a downhill slide and the customer service representatives response was "Well ok, thanks for calling". That's it. I told her that I suppose I wasted my time since if she didn't care then I shouldn't either and we hung up. I was sort of surprised at their response and thought I'd let you guys know. I'm off now to do some research on other manufacturers and see how much more money I need to save up before I can place an order for a better built product from a company that cares about what they are selling.